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Evidence Guide: MSS015016 - Implement and monitor reengineering for sustainability

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Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS015016 - Implement and monitor reengineering for sustainability

What evidence can you provide to prove your understanding of each of the following citeria?

Determine the need for reengineering

  1. Choose a process for improvement.
  2. Analyse process performance.
  3. Compare reengineering approach with other process improvement methodologies.
  4. Confirm the need for reengineering.
Choose a process for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse process performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare reengineering approach with other process improvement methodologies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the need for reengineering.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine process objectives

  1. Identify stakeholders in the process.
  2. Research and define perceived stakeholder benefit from process.
  3. Translate perceived benefits into product and process specifications.
  4. Collect current available metrics on process performance.
  5. Determine metrics for monitoring future sustainability related and other process performance.
Identify stakeholders in the process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and define perceived stakeholder benefit from process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Translate perceived benefits into product and process specifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect current available metrics on process performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine metrics for monitoring future sustainability related and other process performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate reengineering study

  1. Organise appointment of reengineering team.
  2. Determine impact on suppliers and customers during and after reengineering.
  3. Acquire required resources and authorities to proceed.
  4. Develop descriptions of alternative processes which will deliver required specifications.
  5. Short-list most likely alternatives.
  6. Evaluate short-listed alternatives.
  7. Rank evaluated short-listed alternatives by desirability.
Organise appointment of reengineering team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact on suppliers and customers during and after reengineering.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire required resources and authorities to proceed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop descriptions of alternative processes which will deliver required specifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Short-list most likely alternatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate short-listed alternatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rank evaluated short-listed alternatives by desirability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement preferred option

  1. Select preferred option.
  2. Develop implementation plan for preferred option.
  3. Negotiate required resources with relevant stakeholders.
  4. Negotiate timelines and measures/indicators of success with change stakeholders.
  5. Acquire and deploy resources required to achieve agreed responses.
  6. Monitor implementation and take action as required to achieve required responses.
  7. Renegotiate with relevant stakeholders as necessary.
Select preferred option.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop implementation plan for preferred option.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate required resources with relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate timelines and measures/indicators of success with change stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire and deploy resources required to achieve agreed responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation and take action as required to achieve required responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Renegotiate with relevant stakeholders as necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend further improvements

  1. Measure improvements actually obtained.
  2. Identify non-compliances with planned improvements.
  3. Determine additional improvements desirable.
Measure improvements actually obtained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify non-compliances with planned improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine additional improvements desirable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine the need for reengineering

1.1

Choose a process for improvement.

1.2

Analyse process performance.

1.3

Compare reengineering approach with other process improvement methodologies.

1.4

Confirm the need for reengineering.

2

Determine process objectives

2.1

Identify stakeholders in the process.

2.2

Research and define perceived stakeholder benefit from process.

2.3

Translate perceived benefits into product and process specifications.

2.4

Collect current available metrics on process performance.

2.5

Determine metrics for monitoring future sustainability related and other process performance.

3

Facilitate reengineering study

3.1

Organise appointment of reengineering team.

3.2

Determine impact on suppliers and customers during and after reengineering.

3.3

Acquire required resources and authorities to proceed.

3.4

Develop descriptions of alternative processes which will deliver required specifications.

3.5

Short-list most likely alternatives.

3.6

Evaluate short-listed alternatives.

3.7

Rank evaluated short-listed alternatives by desirability.

4

Implement preferred option

4.1

Select preferred option.

4.2

Develop implementation plan for preferred option.

4.3

Negotiate required resources with relevant stakeholders.

4.4

Negotiate timelines and measures/indicators of success with change stakeholders.

4.5

Acquire and deploy resources required to achieve agreed responses.

4.6

Monitor implementation and take action as required to achieve required responses.

4.7

Renegotiate with relevant stakeholders as necessary.

5

Recommend further improvements

5.1

Measure improvements actually obtained.

5.2

Identify non-compliances with planned improvements.

5.3

Determine additional improvements desirable.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine the need for reengineering

1.1

Choose a process for improvement.

1.2

Analyse process performance.

1.3

Compare reengineering approach with other process improvement methodologies.

1.4

Confirm the need for reengineering.

2

Determine process objectives

2.1

Identify stakeholders in the process.

2.2

Research and define perceived stakeholder benefit from process.

2.3

Translate perceived benefits into product and process specifications.

2.4

Collect current available metrics on process performance.

2.5

Determine metrics for monitoring future sustainability related and other process performance.

3

Facilitate reengineering study

3.1

Organise appointment of reengineering team.

3.2

Determine impact on suppliers and customers during and after reengineering.

3.3

Acquire required resources and authorities to proceed.

3.4

Develop descriptions of alternative processes which will deliver required specifications.

3.5

Short-list most likely alternatives.

3.6

Evaluate short-listed alternatives.

3.7

Rank evaluated short-listed alternatives by desirability.

4

Implement preferred option

4.1

Select preferred option.

4.2

Develop implementation plan for preferred option.

4.3

Negotiate required resources with relevant stakeholders.

4.4

Negotiate timelines and measures/indicators of success with change stakeholders.

4.5

Acquire and deploy resources required to achieve agreed responses.

4.6

Monitor implementation and take action as required to achieve required responses.

4.7

Renegotiate with relevant stakeholders as necessary.

5

Recommend further improvements

5.1

Measure improvements actually obtained.

5.2

Identify non-compliances with planned improvements.

5.3

Determine additional improvements desirable.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one or more process/product family, to:

compare reengineering to other possible solutions to sustainability issues

understand and collect metrics on current and future process performance

implement a reengineering process to achieve desired sustainability objectives

utilise benefit/cost and brainstorming techniques appropriately.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to identify, implement and monitor a reengineering process including knowledge of:

benchmarking

process analysis techniques

process improvement methodologies (e.g. kaizen, kaizen blitz, reengineering)

calculation of benefit/cost

brainstorming techniques

benefit/cost analysis techniques

project improvement planning/scheduling

process monitoring and critical measures

root cause analysis and other problem-solving techniques.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Process performance analysis includes one or more of

benchmarking comparisons

comparison with theoretical performance

comparisons with regulatory requirements

examination of operational and maintenance records

consultation with operational and maintenance staff to identify informal history (e.g. excessive effort in ‘work arounds’, and making it work in spite of the system)

conflicts in the organisation

an extremely high frequency of meetings

excessive use of non-structured communication (memos and emails).

Process improvement methodologies include one or more of

kaizen

kaizen blitz

technical optimisation approaches

reengineering, including new plant and equipment, modification of existing plant and equipment and changes to specification of product or process.

Product includes

goods

services.

Desirability ranking includes one or more of

direct dollar benefit/cost

customer benefits

stakeholder perception

life cycle improvements

flexibility to adapt to future needs.